Check whether the estimate includes interior glass, exterior glass, screens, tracks, sills or special mineral treatment. Ask if the crew needs access through the home, a side gate or specific windows. Clear expectations prevent surprises about what will be cleaned and what remains outside the scope.
Confirm what the appointment covers
Check whether the estimate includes interior glass, exterior glass, screens, tracks, sills or special mineral treatment. Ask if the crew needs access through the home, a side gate or specific windows. Clear expectations prevent surprises about what will be cleaned and what remains outside the scope.
Make interior windows accessible
Move small furniture, plants, lamps and fragile decorations away from the windows being cleaned. Remove items from sills and tell the provider about delicate blinds, window treatments, loose hardware or valuable objects. Ask before taking down heavy curtains or moving large furniture.
Prepare the exterior safely
Move vehicles, patio furniture and toys away from the planned work area when possible. Unlock gates and keep pets inside. Do not climb ladders or remove screens from upper windows unless the provider specifically requests it and the task is safe for you.
Share problem areas and access limits
Point out irrigation overspray, mineral spots, construction dust, damaged seals, cracked panes and windows that are difficult to reach. Send photos before the visit if useful. Tell the crew which windows should not be opened and make arrangements for anyone who needs to pass through the work area.
Common questions
Do I need to remove my screens before window cleaning?
Ask the provider. Screen removal and cleaning procedures vary, and some screens can bend or be difficult to reinstall. Do not remove high or fragile screens without clear instructions.
Should I move furniture away from every window?
Clear a safe working area around the windows in scope. Confirm how much access the crew needs, especially around large or heavy furniture.
Do window cleaners need to enter the home?
Only if interior glass or another indoor service is included. Confirm access arrangements and which rooms or windows will be visited before the appointment.
What if it rains on my appointment day?
Ask the company how weather affects its schedule and quality policy. Wind, storms and unsafe conditions can matter more than light rain; local conditions and the scope determine whether rescheduling is appropriate.
What should I tell the crew about my windows?
Identify damaged seals, cracked panes, specialty glass, hard-water marks, construction residue, access restrictions and any windows that should remain closed.